Privacy Policy

Welcome to twinDoc Health Tech. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

We may collect personal information that you provide directly to us, including:
• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information and preferences
• Communication data when you contact us

We automatically collect certain information about your use of our services:
• Device information (IP address, browser type, operating system)
• Usage patterns and interactions with our services
• Session data and activity logs
• Location information (if permitted)

If you use our health-related services, we may collect health information that you provide, including medical history, symptoms, and other health-related data. This information is treated with the highest level of confidentiality and security.

We use the information we collect for various purposes, including:
• Providing, maintaining, and improving our services
• Processing transactions and managing your account
• Communicating with you about your account and our services
• Personalizing your experience and content
• Analyzing usage patterns and trends
• Detecting, preventing, and addressing technical issues
• Complying with legal obligations
• Protecting our rights and preventing fraud

We do not sell your personal information. We may share your information only in the following circumstances:
• Service Providers: With trusted third-party service providers who assist us in operating our services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage and backup procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

You have certain rights regarding your personal information, including:
• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your data to another service
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

We use cookies and similar tracking technologies to track activity on our services and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to these facilities.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us:
• Email: office@twindoc.com
• Address: twinDoc Health Tech, Privacy Department

We will respond to your inquiry within a reasonable timeframe.